At The Innovative Ideas, we aim to provide a smooth and reliable shopping experience for our customers across Pakistan. By placing an order through our website (https://theinnovativeideas.com/), you agree to the terms outlined below. These policies help us serve you better and clarify expectations from both sides.

 

Shipping Policy

 

General

 

We work hard to ensure timely processing and fulfillment of all orders. In rare cases, production or inventory issues may cause a delay. If any item from your order cannot be fulfilled immediately, we will reach out to you to confirm whether you’d like to wait for the item or cancel the order.

 

Shipping Costs

 

We offer free shipping across Pakistan, so you don’t need to worry about any hidden delivery charges.

 

Delivery Terms

 

• • • Standard Delivery Time: Orders are delivered within 3 to 5 working days, depending on your location and order volume.
    • Dispatch Time: Orders are usually processed and dispatched within 1–3 business days of order confirmation. Our logistics team operates Monday through Thursday and Saturday to Sunday, excluding national holidays.
    • Change of Address: If you need to update your delivery address, please inform us before the order is dispatched.
    • Partial Shipments: If an item in your order is delayed, we will ship the available items first. The remaining items will be shipped once ready.
    • Delayed Delivery: In case your parcel hasn’t arrived within the expected time, please contact us so we can investigate.

 

Tracking Notifications

 

Once your order is dispatched, you will receive a tracking number via email or SMS to keep you updated on the delivery status.

 

 

Damaged Parcels

 

If your parcel is visibly damaged during delivery, please reject the package and return it to the delivery person. Contact us immediately to report the issue. If the parcel is delivered in your absence and appears damaged, please contact us as soon as possible at:

 

📞 Phone/WhatsApp: +92 339 8738187 📧

Email: info@theinnovativeideas.com

 

Refund Policy At The Innovative Ideas, we maintain a strict no refund, no exchange, and no return policy.

 

However, returns may be accepted only under the following condition:

 

The product must be unopened and returned immediately to the delivery person at the time of delivery.

 

Once the parcel is accepted and opened, no return or exchange will be entertained.

 

Please inspect your order at the time of delivery to ensure everything is as expected.

 

Cancellations Orders

 

can be canceled only before order confirmation. Once your order is confirmed or dispatched, it can no longer be canceled. Customer Support For any queries or assistance, feel free to contact us:

📞 Phone/WhatsApp: +92 339 8738187

 

📧 Email: info@theinnovativeideas.com

🌐 Website: https://theinnovativeideas.com